Returns & Exchanges

At Alpha-H, we want you to be completely satisfied with your skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for items purchased directly from our official store.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of receiving your order to obtain a Return Authorization Number and the correct return address.

• 2.
  Prepare the Package

  Ensure the product is safely packed in its original packaging, including all promotional materials and the completed return form provided by our team.

• 3.
  Ship Your Return

  Send your parcel back to us using a trackable shipping service; please note that customers are responsible for return shipping costs unless the item is faulty.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.